Support

If you need help, Dream Royale Casino makes it easy to get fast, friendly support. Our customer support team is available 24/7 and ready to assist with account questions, deposits and withdrawals, bonus activation, or technical issues. We aim to resolve most routine requests on the first contact so you can get back to playing quickly.

Fast live chat for immediate help

Live chat is the quickest way to reach us — connect and chat with a real agent in under a few minutes. Chat is ideal for urgent matters like deposit holds, promo-code assistance, or in-game troubleshooting. Agents are trained to guide you step-by-step and can escalate more complex issues to specialists when needed.

Email support when you need a paper trail

For formal requests, account verification, or documents, email support@dreamroyale.com is monitored around the clock. Typical response times are within 12–24 hours, and more complex cases (verification or payout investigations) may take a bit longer. Email gives you a clear record of the conversation, so it’s a good choice when you need follow-up or documentation.

Phone and callback options

If you prefer to speak by phone, request a callback through live chat or email and our team will arrange one promptly. Callbacks are great for detailed account reviews or when you want to talk through a sensitive issue with an agent. We’ll work with your schedule to set a convenient time.

Clear, searchable FAQ and help center

Before contacting support, check our comprehensive FAQ for quick answers on common topics like account setup, verification, deposits and withdrawals, and bonus terms. The FAQ explains important details such as wagering contributions (slots typically 100%, card games 20%, roulette 10%), age restrictions, and promotion eligibility. That section is designed to solve many questions instantly so you don’t have to wait for an agent.

Payments, promotions, and expert help

Our support team is familiar with all banking options we accept — including Bitcoin, Ethereum, Litecoin, Tether, Visa, and MasterCard — and can walk you through currency choices like USD, EUR, and GBP. They also know our promotions and welcome offers, including codes such as "WELCOME200" for the 200% + 50 Free Spins welcome bonus, and can explain wagering requirements, maximum cashout rules, and any regional restrictions.

Here to help, with a personal touch

We treat every request with care and professionalism. Whether it’s a simple password reset, a payout inquiry, or guidance on a bonus term, expect clear communication, patient support, and timely follow-up. If you’re ready to get help now, start a live chat or visit our support page at /support.html — we’re always here to assist.